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Oracle Utilities Customer Care and Billing Release 2.4.0
3.3.3.1 Refund Deposits
Brief Description
Actors/Roles
Business Process Diagrams
Refund Deposits Detailed Process Model Description
1.2 Determine Refund Amount
1.3 Distribute Deposit To Satisfy Outstanding Debt
1.4 Create Transfer Adjustments to Involved Service Agreements, Update Deposit SA
1.5 Create Refund Adjustments for Debit Amount
1.6 Create Refund Adjustments for Debit Amount
1.7 Identify A/P Request to Download
1.8 Send A/P Adjustments Data
1.9 Create and Send Check
2.0 Receive Check
2.1 Request to Change Deposit SA Status to Pending Stop
2.2 Update Deposit Status to Pending Stop
2.3 Review All Account SAs
2.4 Update Deposit SA Status to Stop
2.5 Calculate Deposit Interest and Apply to Deposit SA SAs
2.6 Create Sync-Up Adjustment
2.7 Request to Change Deposit SA Status to Stop
1.1.1.0 Evaluate Cash Deposit Refund Eligibility
1.1.1.1 Highlight Exceptions
1.1.1.2 Create To Do Entry
2.8 Request to Generate and Freeze Final Bill Segment
2.9 Generate and Freeze Final Bill Segment
3.0 Request to Complete Final Bill Segment
3.1 Deposit Refund Method
3.0.1.0 Distribute Deposit to Satisfy Outstanding Debts
3.0.1.1 Update Bill Status to Complete
3.1.1.2 Evaluate Outstanding Debit Amount
3.1.1.5 Create Adjustment to Refund Deposit
3.1.1.4 Update Deposit SA to Status Closed
3.0.1.6 Write Down Deposit Amount
3.1.2.1 Analyze Outstanding Debt and Deposit Amount
3.1.2.2 Distribute Full Deposit Amount to Satisfy Outstanding Debts
3.1.2.3 Process Transfer Adjustments from/to All Involved SAs
3.1.2.4 Request to Create Refund Adjustment for Debit Amount
3.1.2.5 Create Refund Adjustment for Debit Amount
3.1.2.6 Request to Change Deposit SA to Status Closed
3.1.2.4 Update Deposit SA to Status Closed
3.3 Evaluate Errors
3.4 Resolve Exception
3.5 Update Date
3.6 Request Complete To Do
3.7 Complete To Do Entry
Deposit Algorithms to Configure
Deposit Entities to Configure
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